Documentation

Getting started

Working with locations

Add locations, set hours and timezones, and understand how products and apps relate to each site.

A location is one physical site — a cafe, a venue, a bowling alley. Orders, devices, menus, bookings, and reports all belong to a location, while your brand, staff, and payment connection live at the company level.

Adding a location

  1. In the admin sidebar, open the location picker (just under your company name).
  2. Choose + Add location.
  3. Enter the location's name, address, phone, timezone, and opening hours.

The new location appears in the picker straight away. Switch between locations at any time — the Dashboard, Orders, Products, and other menu items always show the location you've selected.

Location details, hours, and timezone

With a location selected, open Settings to find its pages:

  • Location details — name, phone, timezone, and full address. The Active — can accept orders switch lets you temporarily stop a site from taking orders without deleting anything.
  • Hours — opening hours per day of the week, plus pre-order scheduling. Your hours also act as the default availability window for products that don't have their own schedule.

The timezone is set per location, so a company with venues in different states reports each site's trading day correctly.

Currency and tax

Currency and tax rate are company-wide, set under Settings → Organisation. All locations share the same currency.

How products relate to locations

Products are managed per location — each site has its own Products list, modifier lists, categories and tags, and availability schedules. That means:

  • A two-location business with identical menus sets the menu up at each site (bulk import makes this quick — see Importing products).
  • Different sites can carry different items, prices, and availability without affecting each other.

You can also control which product types (standard items, gift cards, tickets, sessions, multi-day passes, memberships) are available to create. The company default is set in Settings → Organisation, and each location can override it from Settings → Location details.

How apps and devices relate to locations

Apps — the kiosk, QR ordering, and POS experiences under Apps — belong to a location, and so do devices. A kiosk at your city store runs that store's app and sells that store's menu. Devices are managed per location under Settings → Devices — see Managing devices.

Bookable resources (lanes, courts, tables, rooms) are also per location, under Resources.

Multi-site reporting

  • The Dashboard and Reports pages always show the currently selected location, so you can compare sites by switching the location picker.
  • Company-wide concerns — gift card liability, memberships, loyalty, and the audit log — are visible from company Settings, and gift cards and memberships work across your locations.
  • For exports and deeper analysis, see Reports.

Tips

  • Set each location's timezone before trading — it determines which "business day" orders and till sessions fall into.
  • Use clear location names ("Beach Rd", "CBD") — they appear in the location picker, on devices, and in reports.
  • If a site closes for renovation, switch off Active — can accept orders rather than deleting the location, so its history stays in your reports.