Documentation

Point of sale

Payments and the till

Take card and cash payments, handle tips and split payments, and open, count, and close your till.

Taking payment

With items in the cart, the payment buttons sit at the bottom of the cart column.

Card via terminal reader

  1. Tap Card Payment.
  2. If tipping is enabled, the customer is offered your preset tip amounts (or a custom tip).
  3. The order is sent to the card reader assigned to this device — the customer taps or inserts their card.
  4. On approval the order completes and the receipt options appear.

Each POS device has a default payment terminal chosen from your location's reader pool. Readers are registered under Settings → Payments or Settings → Devices — see Managing devices.

Cash

  1. Tap Checkout.
  2. Choose cash and confirm the amount received.
  3. The payment is recorded against the open till session on this device.

Gift cards and promo codes can be applied before payment — the balance reduces what's charged. See Gift cards.

Split and partial payments

An order doesn't have to be settled in one go:

  1. Open the order from Search → Orders (or from Open tabs for a tab).
  2. While a balance is outstanding, the detail pane shows Take payment with the amount remaining.
  3. Choose card (charges the amount on the reader) or cash — for cash you can enter any amount up to the outstanding balance, so a group can split between cash and card or pay in instalments.
  4. Repeat until the balance reaches zero.

Tipping

Tipping is configured per location under Settings → Checkout: turn it on, set preset percentages, and choose whether custom tips are allowed. Tips are recorded separately on each order and flow through to your reports and accounting exports.

Till sessions (the cash drawer)

Every cash payment needs an open till session. Open the till screen from the Till entry in the POS navigation rail — it asks for your PIN, since every drawer action is recorded against a person.

Opening the till

  1. Tap Open till.
  2. Confirm the Opening float — the cash already in the drawer. It's prefilled with the device's default till amount (set per device under Settings → Devices).

During the day

The till screen always shows Expected cash on hand — opening float plus cash sales, minus cash refunds and paid-outs. Two tools help mid-shift:

  • Paid-out — record cash taken from the drawer (e.g. petty cash to a supplier) with an amount and a required reason.
  • Shift handover — count the drawer (optional) and hand it to the next staff member, who should sign in with their own PIN before continuing.

End of day: cash count and close

  1. Open the till screen and find Cash count & close.
  2. Count everything in the drawer (notes and coins) and enter it as Counted cash. Add a note if needed.
  3. Tap Close till. If your count doesn't match the expected amount, you'll see whether the drawer is over or short and by how much — choose Recount to try again or Close with variance to record it.

Variances and all till activity appear in your end-of-day reporting — see Reports.

For refunds and order corrections, see Refunds and order edits.